Your privacy matters to us. This Privacy Policy explains how free365 collects, uses, stores, and protects the personal data of its members and website visitors â in plain terms you can actually understand.
Last updated: 11 June 2026free365 ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who interacts with our platform. This Privacy Policy sets out the basis on which we collect, use, store, disclose, and otherwise process personal data relating to our Members ("you", "your") and visitors to the free365.club website.
We understand that members of our Malaysian player community trust us with sensitive personal and financial information, and we take that responsibility seriously. This policy is written to be transparent and straightforward â if you have any questions about anything set out here, please contact our support team at the details provided in Section 13.
This Privacy Policy should be read alongside the free365 Terms & Conditions, available at /terms-conditions. Together, these documents govern your relationship with the free365 platform.
free365 collects the following categories of personal data from Members and prospective Members:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (IC/passport) | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | Payment method details (e-wallet ID, bank account name, card type), transaction history | Deposits, withdrawals, KYC |
| Account Data | Username, account balance, bonus history, game history, login timestamps | Ongoing platform use |
| Technical Data | IP address, device type, browser type & version, operating system, session duration | Automatic â every visit |
| Usage Data | Pages visited, games played, bet amounts, search queries within the platform | Ongoing platform use |
| Communications Data | Support chat transcripts, email correspondence with free365 | When you contact support |
We do not collect or store full credit/debit card numbers. Where card payments are processed, cardholder data is handled exclusively by PCI-DSS-compliant payment processors and is never stored on free365 servers.
The majority of personal data we hold is information you provide to us directly: during account registration, when completing identity verification (KYC), when making deposits or withdrawal requests, when contacting our customer support team via live chat or email, or when responding to promotional offers or surveys.
When you access free365.club, our servers and analytics systems automatically collect certain technical data, including your IP address, device identifiers, browser fingerprint, and session activity. This data is collected using cookies, server logs, and similar tracking technologies. Please refer to Section 7 for our full Cookie Policy.
In limited circumstances, free365 may receive personal data about you from third-party sources, including: identity verification service providers (for KYC purposes), fraud prevention databases, and payment processors. Data received from third parties is handled in accordance with this Privacy Policy and used only for the purposes described in Section 4.
free365 processes your personal data for the following purposes:
free365 processes personal data on one or more of the following legal bases, as applicable:
free365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share Member data only in the following circumstances and only to the extent necessary:
We share data with carefully selected third-party service providers who assist us in operating the free365 platform. These include payment processors (to facilitate transactions via Touch n Go, Boost, Maybank, CIMB, Public Bank, and card networks), identity verification providers (for KYC and age verification), fraud prevention service providers, cloud hosting and IT infrastructure providers, and customer support platform providers. All service providers are bound by data processing agreements that restrict their use of your data to the provision of services to free365.
To enable gameplay, limited technical data (such as your Member ID and session token) is shared with licensed game content providers whose titles appear on the free365 platform. These providers do not receive your full personal profile.
free365 may disclose personal data where required to do so by applicable law, court order, or at the request of a regulatory authority or law enforcement agency. We will notify you of any such disclosure where permitted by law to do so.
In the event of a merger, acquisition, or sale of all or part of the free365 business, Member personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is handled.
free365 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that enable us to recognise you across sessions, maintain your login state, and analyse platform usage.
We use the following categories of cookies on free365.club:
You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the free365 platform. Our platform does not currently respond to "Do Not Track" browser signals.
free365 retains personal data for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by law. Our general retention schedule is as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an individual.
free365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Notwithstanding the above, no system is completely immune to security threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, free365 will notify you without undue delay and will take all reasonable steps to contain and remediate the breach.
As a data subject, you have the following rights in relation to the personal data free365 holds about you:
To exercise any of the above rights, please contact the free365 Data Privacy team using the contact details in Section 13. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
The free365 platform is strictly intended for individuals aged 21 and above. free365 does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account and delete all data relating to that individual.
If you are a parent or guardian and believe your child has provided personal data to free365, please contact us immediately at the details in Section 13 so we can take appropriate action.
free365 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered Members via their registered email address at least 7 days prior to the changes taking effect.
Your continued use of the free365 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how free365 handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by free365, please contact our Data Privacy team:
đ§ Email: [email protected]
Please include "Privacy Enquiry" in the subject line of your message and provide sufficient detail for us to identify your account and understand your request. Our team will acknowledge your request within 3 business days and provide a substantive response within 30 calendar days.
For real-time support queries, the free365 live chat function is available 24 hours a day, 7 days a week from your Member dashboard.
Six things free365 promises every member when it comes to your personal data
free365 does not sell, rent, or trade your personal data to any third party for marketing purposes â full stop. Your data is used solely to operate and improve the free365 platform.
Every interaction with free365 â login, deposit, withdrawal, gameplay â is protected by 256-bit SSL encryption. Your personal and financial data is never transmitted in plain text.
free365 members have the right to access, correct, delete, and export their personal data. Submit a data request via email and we'll respond within 30 days â no runaround.
We don't hold data indefinitely. free365 follows defined retention periods based on legal requirements and operational need. Data is securely deleted when no longer required.
Access to Member personal data within free365 is restricted to staff who genuinely need it to do their jobs. Role-based access controls are in place and regularly audited.
When this Privacy Policy changes in a material way, free365 notifies registered Members by email at least 7 days before the changes take effect â not just a quiet website edit.
Your data is protected. Your games are fair. Your payments are secure. That's the free365 promise to every Malaysian member, every single day.
đ For players aged 21 and above only. Play responsibly.